Care services up and down the country are observing Good Care Month: an annual awareness campaign that seeks to celebrate the fantastic work of paid and unpaid carers, encourage people to consider a career in care, and highlight what good care really looks like.
As we mark Good Care Month here at Nexus Care Services, I’ve been reflecting on the importance of genuinely listening to our clients and carers.
After all, listening is where all high-quality home care begins.
As Client Service and Employee Welfare Manager at Nexus Care Services, listening to our clients and carers, and making changes accordingly, is at the heart of my role.
By paying close attention to our clients’ and carers’ needs, we achieve a standard of care and employee support unrivalled by other care services.
A new role, a new level of care
I joined Nexus Care Services in February, working to ensure our clients and carers have a dedicated point of contact for any feedback or concerns.
I make sure we continue doing what we do best: delivering exceptional care and supporting the people who make it happen.
As a dedicated point of support, I work to make sure both our carers and clients are happy and well-supported.
I spend most of my time in the community, visiting our clients and checking in with our carers, encouraging them to share their feelings and feedback so that we can implement changes quickly.
This ensures we continue delivering high standards of quality care whilst supporting our employees’ wellbeing.
An experienced listener
I have more than 20 years of experience in client support, staff well-being, and care quality, so I understand effective listening when it comes to care.
Listening goes beyond simple conversation to include interpreting non-verbal cues, understanding emotional responses, and recognising when to ask questions and when to simply offer a supportive presence.
Through my ongoing dialogue with our clients and their families, I’m able to continually adapt their care plans to align with changing needs and circumstances.
This proactive approach ensures that our care remains relevant and effective, focusing on the unique preferences and requirements of each client.
With tailored support implemented quickly and compassionately, our carers experience greater job satisfaction in their work and provide better care to our clients.
Nexus Care Services: Here to listen
At the heart of our service is a commitment to truly hear what our clients and carers tell us.
This approach is all about building trust, rapport, and understanding that supports every interaction and decision in our care process.
Our clients and carers feel more comfortable and valued, knowing their voices are heard. This makes our care more effective, improves our clients’ happiness, and boosts our carers’ job satisfaction.
I’m committed to making sure our clients and carers always get the support they need to thrive. No concern is too big or too small – I am here to help.
We genuinely believe that we provide the best service available. Why not contact Amanda on 0121 308 2906 for a friendly chat about our excellent client and carer experience?
