Privacy Policy

Cookies 

Nexus Care Services uses cookies to give you the best experience on our website. Cookies are files stored in your browser that are used by most websites to help give you the best web experience. By continuing to use our website without changing the settings, you are agreeing to our use of cookies.

This website is required to ask for your consent in order to place or retrieve files from any device that you use to browse the internet.

These files, called cookies, are used by most websites in many different ways, including enabling you to log in and to personalise your web experience.

Cookies can also help us to keep track of the web pages you have visited, giving us important insights into the quality of our services and enabling us to improve and better meet your needs.

It is important to note that cookies cannot be used to gather information from parts of your computer other than your browser, and they cannot contain viruses or other code.

You can choose whether or not to allow websites to use cookies, but you should be aware that if you do not allow cookies you may experience a loss of site functionality in many cases, and some services will not work at all unless cookies are allowed. 

This website uses Google AdWords

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Nexus Care Services website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

 

Disclaimer 

This website contains general information and advice. It does not provide advice on any specific individual care matter. Whilst every effort has been made to provide accurate up-to-date information, it should not be regarded as an authoritative or definitive statement of the law.

The website should not be used as a substitute for obtaining proper advice. You should always seek appropriate legal advice before taking or refraining from taking any action as a result of any of the contents of this website. We will not be responsible for any loss or damages whatsoever arising from your use of this website. Your sole recourse is to discontinue use of the website.

Further, we are not responsible for nor do we endorse or approve the contents of (or content which you may be able to access from) any websites referred to in or accessed through this website, including but not limited to their privacy policy, terms and conditions or contents. If you have a comment to make about the website or any of its contents, please contact us.

Privacy Policy 

Nexus Care Services is the data controller for the personal information it collects and processes. For contact details of those responsible for data protection compliance within the territory in question, please contact the business directly. For data protection queries please contact the Directors of Nexus Care Services 

Your Rights

Because the data we hold about you is your data, you have the following rights in respect of the personal data we hold about you:

  1. Right to Access – this means you can ask us for a copy of all the personal data we hold about you.
  2. Correction Right – if you believe any of the information we hold about you is incorrect or out of date, you have the right to correct such information by providing us with the correct up to date information. In addition, you can ask us to delete the incorrect or out of date information and we will be happy to do so unless we are prevented from doing so by law or regulation.
  3. Right to be Forgotten – you have the right to ask us to delete the personal data we hold about you where such data is used for direct marketing purposes or is processed as a result of you consenting to such processing. Please note that where we are obliged to keep your personal data because of a regulatory or legal requirement, we will not be able to delete that data and must continue to retain it.
  4. Right to Restrict Processing – in some limited circumstances you have the right to restrict the processing of your data. See examples below: 
    1. if you want us to establish the data’s accuracy;
    2. where our use of the data is unlawful but you do not want us to erase it;
    3. where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
    4. you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
  5. Right of Objection to Processing – you have the right to object to us using your data for direct marketing purposes and to profiling. For example, if there is something about your situation which makes you want to object to processing as you feel it impacts on your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  6. Right of Data Portability – you have the right to request a copy of the personal data we hold about you in a commonly used and machine-readable format. We can provide your data either to you or to such other third party as you specify in your request.
  7. Automated Decision-Making Objection Right – automated decision-making is where a decision is made entirely by technological means without human intervention. We do not use or rely on automated decision-making.

If you would like to exercise any of the above rights, please contact us in writing on info@nexuscareservices.co.uk

Right to Complain

If you have any concerns about our handling of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (“ICO”) by visiting https://ico.org.uk/concerns/ or by telephoning the ICO helpline on 0303 123 1113.

Privacy/next of kin 

Nexus Care Services is committed to protecting and respecting your privacy. Although you may not be an employee or customer of Nexus Care Services, we may hold your personal information because of your relationship with either a customer of Nexus Care Services or an employee, who has nominated you as either next of kin or their emergency contact.

Who are we and why do we need to process your personal information?

Nexus Care Services is a data controller of your personal information. Personal information means information that is about you or contains enough data in which we can identify you.

For emergency contact details and next of kin details, Nexus Care Services has a legitimate interest in processing this personal data throughout the employment of an individual, and for the duration of a care package being in place for a customer. Processing this information allows the Nexus Care Services to maintain accurate and up-to-date employment records, care records and contact details (specifically details of who to contact in the event of an emergency).

Legitimate interest is our legal basis for storing your information. For more information on what legitimate interest is, visit the ICO website.

What kind of information is being collected?

Nexus Care Services will only collect and process information in relation to you as a nominated emergency contact or next of kin by either an employee of Nexus Care Services, or a customer.

Nexus Care Services will only collect this information from employees or customers who have nominated you as their emergency contact and/or next of kin. This information will include your name, relationship to the individual and your contact number.

Who has access and how do we protect your information?

This information is securely stored either in a paperless filing system that is password protected and kept on a secure server, or where we use paper records, in a locked filing cabinet, in a lockable room. Access is restricted to only those who need it and will only be accessed at times deemed to be an emergency. We will decide on a case by case basis what constitutes an emergency.

We have internal policies that strictly control how we manage your personal information. Nexus Care Services will not under any circumstances transfer your information to countries outside the European Economic Area.

How long will we keep your information?

Nexus Care Services will hold your personal information for as long as either the individual is employed, or a care package is in place, or we are informed otherwise, either by the data subject themselves (you) or the employee or customer. As a data subject, you have several rights under data protection regulation. These include:

  • You are able to access all the personal information we hold about you,
  • You are able to request we change information where it is either incorrect or incomplete,
  • You are able to request we delete or stop processing your data, including the right to be forgotten,
  • You are able to object to the grounds of us processing your information, which we do so under ‘legitimate interest’.

 

Your rights:

If you believe that Nexus Care Services has not been compliant with your data protection rights, you can contact the Information Commissioner:

 

For further information, you can contact Nexus Care Services at info@nexuscareservices.co.uk