Home Care - Nexus Care Services

Why we do it

We are not like other providers of care. We aim to exceed your expectations from the first contact you have with us and that is what makes us different, unique, dedicated and very good at what we do.

As people live longer, they want to have the choice to remain in their homes, where they have built their lives and brought up their families – and we also want them to have that option. We want to champion our clients’ independence and change the status quo within the care sector. We do what we do because we care. We want as many people as possible to have access to care at home and help them live their lives to the fullest.

Our Benefits

Fast, effective, and responsive process.

Competitively priced.

Dedicated management team on hand to check and settle our new clients in within the first few days of care.

24/7 on-call operation 365 days a year.

Clear field structure of carers, enhanced and upskilled auxiliary nurses and all overseen by senior carers.

Just 24 hours notice to cancel a single call and 2 weeks termination notice if circumstances change.

Friendly, professional and experienced team all round.

Quick start to suit your loved ones needs.

Our Tiered Plan

At Nexus Care Services, we have introduced a new tiered pricing plan, which reflects the varying levels of care delivered by our team.

This new system of pricing is based on a banded system, that takes into account the support required:

Band 1 – Basic Care

This refers to essential, everyday assistance provided to those who need help with daily activities.

Band 2 – Personal Care

This refers to assistance with activities related to maintaining personal hygiene, appearance and overall well-being.

Band 3 – Specialist Care

This refers to specialised, intensive support provided to individuals with significant and multifaceted health needs.

See the full breakdown here.

Our ‘5 Step’ Process

Enquiry Comes In

via phone, website, email, word of mouth.

Response within 24 hours

and a free no obligation assessment booked within 48 hours or at a time to suit the client.

Full in-depth assessment

completed, and email confirmation of the full breakdown given afterwards.

Start date arranged

usually within 7 days or at client’s wishes and care commences.

Regular reviews

of the care when and where required but minimum 6 monthly as standard.

Home Care – the Nexus difference

Person centred care – We focus on our clients needs and actively seek their participation in the care they receive.

Carers times and calls to suit – Carers deliver our promises and our high standards of care. We strive to provide our carers with the hours of work that suit them most, the clients who they bond with and runs with the shortest amount of travel and waiting time.

Excellence in all that we do – Our daily reminder that Nexus is a premium supplier of care and people expect us to deliver an excellent service, every day, every time.

Call times asked for – We have built our reputation on; and actively promote; that clients will receive calls at the time they request (give or take 15 minutes either side to allow for traffic and the unforeseen).

Yes – We have developed a “Yes” culture within our company and will always do our utmost to say yes in the first
instance to the requests that are made of us.

Some needs are more complex so each client undergoes a full personal assessment of their needs and throughout the duration of care regular reviews are carried out.

Dementia Care

We specialise in supporting clients with dementia.

Dementia is a broad term that describes a decline in cognitive ability severe enough to interfere with daily life.

There are several types of dementia, including vascular dementia, advanced dementia, Alzheimer’s disease, and Lewy body dementia. There is no cure for dementia, but there are treatments available that can help manage the symptoms and improve the quality of life for people with the condition.

If you or a relative has received a diagnosis, you may feel overwhelmed.

Having a tailored care plan and support from a regular team of care professionals can help manage the condition and monitor its progress. Importantly, it also provides valuable respite for a spouse or relative caring for someone with dementia.