This month we have also been shortlisted for the Innovation in Home Care category at the Leaders in Care Awards 2026.
The shortlisting recognises a year of change at Nexus, with new technology and new clinical services both playing a big part.
As an example of our innovation, we have integrated an AI-powered chatbot into our brand new website, built from the ground up with search engine optimisation and generative engine optimisation at its core.
This positions us to be found not only through traditional search but through the AI tools that families increasingly turn to when researching care options.
We have also expanded our use of PASS, the care planning and monitoring system that underpins how we plan and record care and invested in Lottie and its connected CRM system, Found, to streamline the enquiry-to-care journey.
On the clinical side, we have also secured our new CQC licence for Treatment of Disease, Disorder or Injury (TDDI), which we let you know about in our last newswire that move us into nurse-led complex care.
Led by one of the Midlands’ leading clinical nurses, this allows us to support people with more complex needs at home rather than in hospital, easing pressure on the NHS while keeping people where they want to be.
Tinga Umera, our Managing Director, said: “Being shortlisted for Innovation in Home Care is a brilliant recognition of the work our whole team has put in this year.
“We set out to challenge how home care is delivered and discovered, from the way we use technology to the clinical services we now offer and it’s fantastic to see that ambition recognised.
“This has been a genuine team effort and I’m proud of everyone who has helped us reach this stage, from our care staff to those working behind the scenes on our digital and clinical services.
“It has really been a landmark year for us and we are now really excited to see what the next stage of our growth will bring, as we continue to seek new innovations that improve care for people in the Midlands,” said Tinga.
The Leaders in Care Awards, run by Home Care Insight and Care Home Professional, celebrate the organisations and individuals shaping the future of social care, from outstanding care homes and home care innovators to the frontline teams and leaders who guide them.
This year’s ceremony takes place on 6 October at the Forest of Arden, on the eve of the Care Show in Birmingham, so wish us luck.
We genuinely believe that our carers provide the best service available.
If you need care in Sutton Coldfield, Tamworth or Lichfield, please get in touch with our friendly and approachable team.
