Why people choose Nexus for their home care

There’s a reason why so many people looking for top home care in Sutton Coldfield, Tamworth and Lichfield choose Nexus Care Services.

We firmly believe that for care to meet a loved one’s needs, empower them, and enhance their quality of life, the person should be at the centre of every decision.

Our home care offering extends beyond traditional support to include a wide range of services, from respite care and live in services to assistance with social outings.

Whatever support you need, you can trust Nexus to provide it for you.

“I can’t imagine how it could be any better. The attention to detail, the caring approach of the staff and management, and the overall quality of service make Nexus stand out in my eyes. They really are unusual for companies these days.” – Matthew*

The Nexus difference

We go above and beyond from day one to deliver an unparalleled level of care, ensuring you receive the very best premium service from our committed team.

At the heart of all our work is the Nexus Service Promise – our pledge to you that we will deliver:

• Person-centred care– We focus on our clients’ needs and actively seek their participation in the care they receive.
• Carers’ times and calls to suit– Carers deliver our promises and our high standards of care. We provide our carers with the hours of work that suit them most, the clients they bond with, and runs with the shortest amount of travel and waiting time.
• Excellence in all that we do– Nexus is a premium supplier of care. We deliver an excellent service, every day, every time.
• Call times asked for– Our clients receive calls at the time they request.
• Yes– We have developed a “Yes” culture within our company and will always do our utmost to say yes in the first instance to the requests that are made of us.

“Having the additional help from Nexus has meant the difference between having no life at all and having a life!” – Piers

To deliver on our service promise every day, we provide:

• A fast response time: We understand the urgency often associated with arranging care – so we’ll assess your needs within 24 to 48 hours and put your care package in place within a week, with ongoing adjustments made as necessary through regular reviews. Fast, simple, no-fuss.
• Personalised care plans: Every individual is unique, so a one-size-fits-all approach to home care simply doesn’t cut it. That’s why we make personalised care plans that take into account your health, daily routine, special requirements, and even your hobbies and interests.
• A holistic approach: Our care plans support your emotional, social and psychological well-being as well as your physical needs. This holistic approach ensures that the care we provide enriches your overall quality of life and empowers you to maintain as much independence as possible.
• One-on-one care: You’ll benefit from the undivided attention of a core group of regular carers, enabling you to build strong, trusting relationships. Your carers will also be able to quickly notice and address any changes to your care needs.
• Adaptability and flexibility: Life is ever-changing, and so are the needs of those we care for. Our personalised care plans are fully flexible, and regular reviews allow us to adjust our services and care accordingly.
• Attention to the little things: In home care, the little things often make the biggest difference. We pay close attention to the small but meaningful details that matter most to you, significantly enhancing your overall care experience.
• A dedicated point of support: Both clients and carers receive extra support from our Client Relationship and Employee Welfare Manager, Amanda. With more than 20 years of experience in client support, staff well-being, and care quality, Amanda makes sure we continue delivering the high-quality care we’re known for.

“The carers from Nexus always come on time and do exactly what they are supposed to – they are 100 per cent reliable.” – Sara

Dedicated carers who really care

Our rigorous recruitment process means we hand-pick only the very best carers, those who see caring as a vocation, not just a job, and will put our clients and their care first.

This ensures you receive the best level of home care and have peace of mind that our carers meet the highest standards.

“None of the carers have put a foot wrong. They’re incredibly caring and they’re always looking for something else to do to help.” – Michael

What we’ve achieved

We are proud to have been recognised with numerous awards for our outstanding service and dedication to clients.

• Top 20 Home Care Provider in the UK (Homecare.co.uk 2025)
• Finalist for Domiciliary Care Provider of the Year (HealthInvestor Awards 2025)
• Winner of the Midlands Home Care Employer Award (Great British Care Awards 2024)
• Finalist for Employer of the Year (Caring UK Awards 2024).

Our accolades reflect our unfailing commitment to our caring responsibilities and the positive impact we’ve had on our communities.

“There was a power cut while one of the carers was with Mum and Dad. I was heading away that day and couldn’t get there, but the carer stayed until the power was back on. She didn’t have to, but she did. That’s the kind of reassurance you can’t put a price on.” – Mary

Nexus Care Services: A company you can rely on

It’s clear why so many people choose Nexus for their home care.

Our person-centred approach, reliable service, and compassionate carers are just a few of the things that make us the people’s trusted care provider in the West Midlands.

We’re ready to give you the very best home care, so why not pick up the phone for a chat with our friendly team?

Contact Nexus today to find out more about our premium home care services.

*Names have been changed to protect identities.