Home Care


Why we do it

We are not like other providers of care. We aim to exceed your expectations from the first contact you have with us and that is what makes us different, unique, dedicated and very good at what we do.

As people live longer, they want to have the choice to remain in their homes, where they have built their lives and brought up their families – and we also want them to have that option. We want to champion our clients’ independence and change the status quo within the care sector. We do what we do because we care. We want as many people as possible to have access to care at home and help them live their lives to the fullest.

Our Benefits

Fast, effective, and responsive process.

Competitively priced.

Dedicated management team on hand to check and settle our new clients in within the first few days of care.

24/7 on-call operation 365 days a year.

Clear field structure of carers, enhanced and upskilled auxiliary nurses and all overseen by senior carers.

Just 24 hours notice to cancel a single call and 2 weeks termination notice if circumstances change.

Friendly, professional and experienced team all round.

Quick start to suit your loved ones needs.

Our ‘5 Step’ Process

Enquiry Comes In

via phone, website, email, word of mouth.

Response within 24 hours

and a free no obligation assessment booked within 48 hours or at a time to suit the client.

Full in-depth assessment

completed, and email confirmation of the full breakdown given afterwards.

Start date arranged

usually within 7 days or at client’s wishes and care commences.

Regular reviews

of the care when and where required but minimum 6 monthly as standard.

Home Care – the Nexus difference

Person centred care – We focus on our clients needs and actively seek their participation in the care they receive.

Carers times and calls to suit – Carers deliver our promises and our high standards of care. We strive to provide our carers with the hours of work that suit them most, the clients who they bond with and runs with the shortest amount of travel and waiting time.

Excellence in all that we do – Our daily reminder that Nexus is a premium supplier of care and people expect us to deliver an excellent service, every day, every time.

Call times asked for – We have built our reputation on; and actively promote; that clients will receive calls at the time they request (give or take 15 minutes either side to allow for traffic and the unforeseen).

Yes – We have developed a “Yes” culture within our company and will always do our utmost to say yes in the first
instance to the requests that are made of us.

What type of care do you provide?

Our home visits vary in duration and frequency to suit each client’s needs. We know that a one size fits all approach does not meet everyone’s needs so we are completely flexible and can create a tailored package of care to suit your requirements. As a general guide, care at home can include:

Morning Calls

to assist with washing and dressing, provide assistance with a shower or thorough strip wash including hair washing, prepare breakfast and assist with medication.

Lunch Calls

are great if you require us to prepare a home cooked meal. We also assist with bathroom use if required. Any personal care is carried out with the utmost privacy, dignity and respect at all times.

Supper Calls

are made in the afternoon or early evening to provide a warm drink and snack and make sure you are safe and well and have access to all you need for the remainder of the day.

Evening Calls

to assist you safely into bed and where needed Nexus can provide overnight calls of a sleepover or waking night.

Some needs are more complex so each client undergoes a full personal assessment of their needs and throughout the duration of care regular reviews are carried out.

Dementia Care

We specialise in supporting clients with dementia.

Dementia is a broad term that describes a decline in cognitive ability severe enough to interfere with daily life.

There are several types of dementia, including vascular dementia, advanced dementia, Alzheimer’s disease, and Lewy body dementia.  There is no cure for dementia, but there are treatments available that can help manage the symptoms and improve the quality of life for people with the condition.

If you or a relative has received a diagnosis, you may feel overwhelmed.

Having a tailored care plan and support from a regular team of care professionals can help manage the condition and monitor its progress. Importantly, it also provides valuable respite for a spouse or relative caring for someone with dementia.

If you would like to find out more about our services or wish to book your free, no obligation assessment get in touch.

What our clients say…

“Having the additional help from Nexus has meant the difference between having no life at all and having a life!”

Peace of mind guaranteed

Our robust recruitment process, which includes full DBS background checks, means only carers who meet our rigorous training, experience and reference requirements are placed with clients.

This ensures you receive the best level of home care and have peace of mind that our carers meet the highest standards.

We also have full comprehensive insurance covering public, products and employers liability alongside professional indemnity to help reassure all of our clients.