FAQ

Domiciliary Care Enquiries

We offer care throughout Sutton Coldfield, Tamworth, Lichfield and Staffordshire.

Yes, we provide 24/7 live-in care and with night care we have two forms (sleepovers where a carer will sleep but be in the same room or adjacent to the client for safety and reassurance or a waking night where they are awake all night keeping an eye on the client and being on hand for toileting, assistance etc).

We are contactable 24/7 and can cover care calls any time of the day or night.

General Enquiries

We provide person centred care tailoring all assessments on an individual basis depending on what the client needs covering calls from ‘tea and toast’, personal care, showering, dressing to complex calls with clients who need hoist or equipment transfer and multiple calls a call with 2 carers.

Full enhanced check including Children and Adults. Our carers undergo a rigorous recruitment procedure before joining Nexus to ensure only the best carers are placed with our clients.

Our carers are trained to assist and prompt. They can pop the blister packs and help give to the client from them to take.

We have an ‘anytime’ rate of £29.90 (1 hour), £21.07 (45 minutes) & £19.30 (30 minutes).

Call charges double on bank holidays only. No hidden charges, no set up fee, no admin fee and no additional costs.

No, clients can contact Nexus direct for a free no obligation assessment.

Yes, we are able to look after children.

For more information about our children services, please click here. 

Nexus is a private care provider however there are occasions we deal with direct funding clients and local authorities. With direct payments, the family will receive an amount of money per month as a contribution and the client will then top up the difference of the care providers cost. For funding, they should contact there local authority to arrange a social worker financial assessment to see what help can be given towards the cost of their care and if the care can be funded through the local authority with Nexus being the chosen provider. In addition, the family should look further into attendance allowance and carers allowance also to further help with care costs.

Our CQC rating was ‘Good’ from our last inspection in January 2023.

We were rated good in all areas including how safe, effective, caring, responsive and well-led we are.

Enquiries from Abroad (sponsorship)

We do not currently offer sponsorships, but this may change in the coming months.

Recruitment Enquiries

A mix of full time (37+ hours) and part time (16+ hours). We expect all applicants to work at least a Saturday & Sunday once a month due to the nature of the business.

£11ph basic, £11.50 (peak time of a morning and evening), £12ph weekend & £12.50ph when working in teams of two. Carers working full time can earn a basic starting salary of £22k rising to £30k+ with overtime. Premium pay rates and weekly pay also. Carers are paid per call completed.

From initial interview (providing references are completed on time), we aim to start working carers within 7 working days.

Yes, ideally our carers need to live within a 20-mile radius due to the location of the work and to factor in travel time and commuting to and from work too due to the community work we have.

All carers undergo our probation period of either 30-60 hours (dependant on experience) and are given shadowing to help introduce to our clients. We do take on carers with no care experience.

Covid Queries

Due to the industry that we work, all of our carers still wear PPE and regular spot checks are carried out by management and senior carers. This includes gloves, aprons, and all carry hand gel to protect themselves and our clients due to Covid still being around. Masks are at the discretion of the client or carer due to regulations easing. If client presents an infection risk, full PPE is worn. We continually follow public health England guidelines.

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Everything we do is designed to deliver the quality of care that we promise to deliver.